Refund policy

Change-of-mind returns

We do not accept returns or refunds for a change of mind.

Faulty or incorrect items

If your item is faulty, damaged or incorrect, please email bbcinocup@gmail.com with your order number and, where possible, photos so we can help.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.